Planning a vacation is exciting, but sometimes things come up that force you to change course. If you need to cancel your upcoming Hays Travel holiday, don’t worry, you’ve got options! Here’s a quick guide to help you navigate the cancellation process:
Cancellation Method:
Hays Travel prefers cancellations to be made in writing by the lead passenger. This can be done through an email to the address provided on your booking confirmation. Be clear about whether you’re cancelling the entire booking or just for a specific person. Including your booking reference number will expedite the process. (Hays Travel FAQs: info.haystravel.co.uk/faqs)
Cancellation Fees:
Unfortunately, cancelling your trip will likely incur fees. The amount will depend on how close you are to your departure date. Hays Travel follows the cancellation policy set by the supplier (airline, hotel, etc.) These fees can range from a percentage of the total cost to the full amount depending on the supplier’s terms. (Hays Travel Booking Terms & Conditions: https://www.holidaydiscountcentre.co.uk/booking-terms-and-conditions-hays-travel)
Getting Help:
For the most up-to-date information and to initiate the cancellation process, contact Hays Travel directly. Remember, it’s always best to confirm your cancellation in writing (email) within 24 hours of the phone call. (Hays Travel Faraway FAQs: https://www.haysfaraway.co.uk/faqs)
Thinking About Travel Insurance?
If you have travel insurance, it might cover some or all of your cancellation fees depending on the reason for cancelling. Check your policy documents or contact your insurance provider for details.
We hope this information helps! Cancelling a trip can be stressful, but by following these steps and reaching out to Hays Travel, you can ensure a smooth (and hopefully fee-minimized) cancellation process.
